Elements and Performance Criteria
- Determine job requirements
- Prepare quality system framework in work area
- Confirm, document and communicate quality assurance policy for work area to all levels of the workplace
- Confirm the organisation business goals and key quality performance indicators including product quality and process efficiency
- Develop and maintain quality assurance system for work in accordance with WHS practices
- Implement structured training program in accordance with quality system requirements
- Develop a quality implementation plan
- Communicate quality performance indicators and quality assessment system to relevant personnel
- Analyse roles and duties of relevant personnel and identify training needs in relation to quality
- Identify training needs and organise suitable training programs to meet these needs
- Assess effects of training on quality outcomes and take further action, if necessary, to address quality performance
- Maintain training records
- Evaluate the quality system